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Answers to your website builder questions
I'm having trouble logging in. What Should I Do?If you are having trouble logging in, it usually has to do with one of the problems listed below. If you still are unable to login, please click <strong>'Help' </strong>to contact Support. Make sure to include your web address and a description of what happened when you tried to login. Please include a copy of any error messages you may have seen. Here are the most typical problems: <ol> <li>You entered your login information incorrectly.</li> <li>The system accepts your e-mail address and password but you are not actually logged in.</li> </ol> <p> <b>You entered your login information incorrectly:</b> <p>Make sure that you're spelling everything correctly. If you forget your password, click the link for a password reminder. <p> <b>The system accepts your e-mail address and password but you are not actually logged in:</b> <p> This problem occurs if you successfully login but anytime you try to edit you are prompted to login again. <p> This is almost always a problem with your cookies file. A cookies file is a file kept on your computer to help us positively identify you are who you say you are when you access our site. It is essentially used as a security measure by [host.title]. If you do not have cookies enabled on your browser, you will not be able to log in. To learn how to enable cookies in your browser, <a href="[kb]200[/kb]">click here</a>. If you are having trouble logging in, it usually has to do with one of the problems listed below. If you still are unable to login, please click 'Help' to contact Support. Make sure to include your web address and a description of what happened when you tried to login. Please include a copy of any error messages you may have seen.
Here are the most typical problems:
You entered your login information incorrectly: Make sure that you're spelling everything correctly. If you forget your password, click the link for a password reminder. The system accepts your e-mail address and password but you are not actually logged in: This problem occurs if you successfully login but anytime you try to edit you are prompted to login again. This is almost always a problem with your cookies file. A cookies file is a file kept on your computer to help us positively identify you are who you say you are when you access our site. It is essentially used as a security measure by Prime Territory. If you do not have cookies enabled on your browser, you will not be able to log in. To learn how to enable cookies in your browser, click here. |
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